Request Account and Data Deletion
At Outvier, we value your privacy and are committed to protecting your personal data. If you wish to delete your Outvier account and associated data, you can request deletion at any time.
What Data is Deleted?
Upon receiving your request, the following information will be permanently removed from our active databases:
- Account Profile: Your name, username, email address, and authentication credentials.
- App Activity: Your goals, growth pathways, activity history, and progress logs.
- Device Identifiers: Registered push notification tokens.
Note: Some transactional or compliance records may be retained as required by law.
How to Request Deletion
You can request your account and data deletion through two methods:
Method 1: In-App Deletion (Recommended)
- Open the Outvier app on your device.
- Navigate to Profile > Account Settings.
- Tap Delete Account.
- Confirm the action to submit your request instantly.
Method 2: Contact Support
If you no longer have the app installed, or cannot access your account, you can send an account deletion request by email. Please contact our support team at support@dncouncil.org from your registered email address. Please include your username and a clear request to delete your account.
Processing Timeline
In-app deletion requests are processed automatically. Deletion requests submitted via email support will be processed within 7 business days. You will receive a confirmation email once your account and all associated data have been permanently deleted.